While the online casino experience is getting more and more enjoyable due to the pioneering spirit of the world’s best software providers, players can also have negative stories from time to time when playing at less trustworthy platforms. With the abundance of first-rate casinos out there nowadays, you should never settle for a subpar operator. This is especially apparent when there are potential safety concerns, as you cannot be too careful nowadays.
Fortunately, there is a very easy way to identify a flagged online casino that should be treated with suspicion or simply doesn’t offer very good services. Player communities hold the power to highlight potential problems and push operators to improve. This can either involve reporting problems or negative experiences on third-party review websites, contracting a gambling regulatory body, or going directly to the casino customer service team themselves.
Just like the essential steps to take when you’re injured at work, there are a number of straightforward steps to submit a complaint about an online casino. Doing so won’t just help you, as it can also safeguard other players from potentially experiencing the same difficulty. Keep reading for a breakdown of the reasons why you might want to submit a casino complaint, how to do so, and the main factors to bear in mind when selecting an online casino in the first place.
Why Complain About an Online Casino?
First things first — why would you ever need to submit a complaint at an online casino? While most players won’t run into any particularly pressing difficulties, there is always a risk that you won’t get the casino experience you deserve. Check below for some of the main reasons you might want to log a complaint about an online casino:
- Unpaid winnings: Some dodgy operators can fail to pay legitimately earned winnings, either completely ignoring the withdrawal request or hiding behind shady rules related to wagering requirements. Calling this out with a complaint is essential, otherwise the casino will be emboldened to keep scamming its customers. Additionally, submitting a complaint with the casino’s customer service team could rectify any genuine mistakes regarding claiming your payout.
- Dodgy bonus process: Online casino welcome bonuses are some of the best ways for operators to attract new customers, but this also makes them ripe for less trustworthy casinos to use illegitimate terms and conditions to reel people in. For example, the wagering requirements or minimum deposit might be obscured by needlessly complex terms and conditions. Visiting third-party review sites is a great way to read up about these potential problems before registering with a site.
- Games don’t work: Online casino games can fail to work for various reasons, but it’s never something to stay quiet about. Even if the problem is caused by your personal internet connection, casino service operatives can potentially fix things without too much hassle. If the problem persists after logging a complaint with the casino itself, you may want to write a third-party review for other players to see.
- Registration fails: Creating a new online casino account really shouldn’t be difficult, especially for players who make sure they have accurate and readily available personal information, such as their social security number. Some online casinos can make the registration process difficult and impossible to accurately complete. Complaining here is a given, as you cannot play casino games without first creating an account.
- Unfair games: All the best online casino platforms have partnerships with companies like eCOGRA and iTrustLabs that perform third-party audits to determine whether the casino game library is driven by fair and transparent random number generators. Some less legitimate operators have been known to tamper with slot RTPs, to give themselves a larger house edge. If you suspect this might be the case, complaining to a gambling regulator is essential, as they can impose a heavy fine on the guilty operator.
- Fake licensing: You should never register at a new online casino without checking for relevant licensing first as this certification is generally the easiest way to avoid an illegitimate or dangerous operator. Don’t just take this certification at face value either, as operators can provide details for fake licensing. It is typically an easy task to confirm the operator’s license with the issuer. If it appears to be fake, logging a complaint can help alert other players and impose punishment.
- Weak security features: Online casinos must have watertight security, with features like SSL encryption and robust payment getaways being absolutely essential. Complaining about any lapses in this regard is integral to keeping others and yourself safe. Speaking to customer support operatives can help ensure that problems will be resolved, while writing a review on a third-party website will alert other players.
Different ways to submit an online casino complaint
Use one of the options below to submit a complaint if you’re experiencing any of the potential problems listed in the previous section:
- Casino customer service team: Submitting a complaint via your online casino’s customer service page is easy. Just write down your problem and send an email or use the live chat.
- Ask Gamblers Complaint Service: Ask Gamblers is the most trusted and used third-party gambling review platform, offering players numerous important resources. The AG Casino Complaints Service is a great way to get some outside assistance to help resolve your issue and can also provide other players with a potential warning. Doing so can make operators take more notice and try to fix these problems. Click the link and choose from the options to start the process.
- Gambling regulators: Serious complaints can be lodged by contacting a gambling regulator like the New Jersey Division of Gaming Enforcement or UK Gambling Commission. These organizations can fine operators for malpractice and even close them down altogether.
- Reddit: The community-based platform Reddit is a great place to log complaints. You may also find other players experiencing the same problems, potentially leading to a greater chance of reimbursement from the offending operator. Posting your complaint for others to see also helps the wider casino community avoid less trustworthy platforms.
Please engage in online gambling within the scope permitted by local laws and regulations.